Privacy Notice

Last updated: 6 July 2026

This Privacy Notice explains how GroomSync("we", "us", "our"), collects, uses and shares personal information about you when you use the GroomSync website and application (the "Service").

1. Who is the controller

GroomSync is the data controller for personal information processed through the Service. You can reach us at support@groomsync.com.au.

2. Information we collect

• Account information: name, email address, login credentials, business name and role (groomer or pet owner).
• Business data you enter: your clients' contact details, pet profiles, services, appointments and notes.
• Support & communications: messages you send us, including via contact forms and email.
• Usage & device data: IP address, browser and device identifiers, pages viewed and basic telemetry needed to operate and secure the Service.
• Payment metadata: Stripe collects and processes your payment details directly; we receive limited metadata (e.g. subscription status, plan, country) but not full card numbers.

3. How we use your information

• To create and operate your account and provide the Service (contract performance).
• To take payments and manage subscriptions via Stripe (contract / legal obligation).
• To provide customer support and respond to enquiries (legitimate interest).
• To keep the Service secure, prevent fraud and enforce our Terms (legitimate interest / legal obligation).
• To improve features and understand usage in aggregate (legitimate interest).
• To send occasional product updates you can opt out of at any time (consent, where required).

4. Who we share information with

• Service providers / subprocessors — hosting, database, email delivery, analytics, error monitoring and support tooling.
• Stripe — our payment processor for subscription billing, payments, tax compliance and invoicing.
• Professional advisers — legal, accounting and insurance advisers where reasonably necessary.
• Authorities — where required by law, court order or to protect our rights.

We do not sell your personal information.

5. Data retention

We keep personal information for as long as your account is active and for a reasonable period afterwards to meet legal, accounting and dispute-resolution needs. When it is no longer needed we delete or anonymise it.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights email support@groomsync.com.au. Australian users can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls and row-level data isolation — to protect your information. No system is perfectly secure; please use a strong, unique password.

8. International transfers

Some of our subprocessors may process data outside Australia. Where they do, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections.

9. Cookies

We use a small number of essential cookies to keep you signed in and to secure the Service. If we later add analytics or marketing cookies we will update this notice and, where required, ask for your consent.

10. Changes to this notice

We may update this notice from time to time. Material changes will be communicated through the Service or by email.